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Refunds and Replacements Policy

Although we would like to hear just uplifting news, we realize that being in a service-based business and dealing with perishable goods, it is not practical always. What we know is fresh products, and prompt delivery are key to success of the business.If for any reason you are unsatisfied with the quality or precision of your request, please email us to report the issue. We will be glad to offer assistance.

Terms And Conditions For Refund:

  1. Refund for the order will be done if it is canceled within 48 hours from the scheduled delivery time.
  2. When the recipient don't receive the order in 48 hours from placing it, we will return the money.
  3. No refund is made if orders are canceled just because you don't need it any more.
  4. 5% cancellation charge is levied on canceled orders.
  5. We are not liable for any type of loss incurred by clients other than the paid amount.
  6. We have the rights to amend cancellation and refund policies without any notice.

For Non-Deliveries:

No modification or cancellation is accepted for same-day orders since they are processed and delivered immediately. For other orders, 48-hour notice before the scheduled delivery time is compulsory for cancellation. No cancellation is accepted once the 48-hour time window starts. In case the order is not processed before 48-hour by our system after receiving it, or not delivered to the addressee as scheduled, we will refund the order amount.

For Quality Issues (Flower Vendor Conveyed):

If the quality of the delivered flowers is not good, you can apply for a refund or exchange. In case we don't find anything wrong with the quality, or realise that you are cancelling the order just because you don't want it anymore, we are not liable to refund you. We reserve the right to provide substitution of the placed order in case of non-availability of the requested product.

Cancellation can be made over the phone at +91 98230 25666 / +91 90112 21199 or through an email to sales@bloomsonly.com.

Team Blooms Only